Kaufbedingungen

This is an English translation. If it differs from the Spanish version, the Spanish version prevails.

What these terms are for

These terms apply to what is bought in Coraula by order, paid at the time and without a subscription. Today only one thing is sold this way: Coraula Translate credits. If another product is sold this way in the future, it will have its own section in this same document.

Coraula Central, Live and SCORM subscriptions are not governed by these terms, but by the General Terms of Service and each customer's Services and Price document.

Who sells

CRUD SOFTWARE, S.L.U. ("CRUD"), tax ID B44837565, Calle Alejandro Dumas 17, 29004 Málaga (Spain), registered in the Commercial Registry of Málaga, volume 6309, folio 21, sheet MA-173132. Email: legal@crudsoftware.com.

Common to all purchases

How to buy

1. You sign in to your app.coraula.com account and choose what to buy.
2. You say whether you are buying as a business or professional, or as a private individual, and give your billing details.
3. You see the total price, including taxes, before paying, and you read and accept the terms of your order. If you buy as a private individual, you also tick the two withdrawal boxes, which let you use what you buy straight away (see below).
4. You pay on Stripe's payment page.
5. Once payment is confirmed, we email you the terms you accepted, as a PDF and with a link to check them. What you bought can be used from that moment.

You can correct your details at any time before paying. The contract is concluded in Spanish or English, depending on the language you buy in, and we keep the terms accepted in each order.

Price and taxes

The price is the one published on the day of your order. A price change only affects later purchases, never one already made.

Before paying you see the total including VAT. A business in the Canary Islands, Ceuta or Melilla buys without VAT, under the reverse-charge mechanism.

Where we sell

For now we only sell to buyers in Spain. Private individuals in the Canary Islands, Ceuta and Melilla cannot buy yet.

Payment and invoice

Payment is processed by Stripe, with the methods its payment page offers. CRUD neither sees nor stores your card details. We issue the invoice for each purchase with the details you give us.

Businesses and professionals

If you buy for your business or profession, you are not a consumer and the right of withdrawal does not apply to you.

Private individuals: the right of withdrawal

If you buy as a private individual, you have 14 calendar days from the purchase to withdraw, without giving reasons.

How to withdraw. The simplest way is the "Withdraw from contract here" button, on the "Credits" screen of your account, next to each purchase from the last 14 days: it opens the request already filled in and shows what you would get back; when you confirm it you receive the acknowledgement on screen and by email. You can also write to legal@crudsoftware.com with a clear statement that you are withdrawing, or use the form at the end. It is enough to tell us before the period ends.

If you asked to start straight away. To use what you buy within those 14 days, you must expressly ask us to start the service and tell us you know when you will lose the right. If you then withdraw, we refund what you paid minus the part of the service already provided. You lose the right of withdrawal once the service has been fully provided.

The refund. Every request is reviewed by a person. We refund you without delay and at the latest within 14 calendar days of your telling us you are withdrawing, using the same means of payment unless we agree otherwise. We do not charge you anything for the refund.

If something does not work

If you are a consumer, you have the rights the law gives you when the service does not conform to the contract. Write to legal@crudsoftware.com and we will sort it out. If you are not satisfied, you can turn to the consumer services of your region.

Governing law

These terms are governed by Spanish law. If you are a consumer, you keep the rights given by rules that cannot be excluded by contract and you may bring claims before the courts of your place of residence.

Coraula Translate: credits

What you buy

You buy a bundle of translation services: a single services contract you pay in advance. Each time you translate, part of that contract is performed and the corresponding credits are deducted. Using credits is not a new purchase, so we will not ask you to pay again.

You can buy a pack or a custom amount. Prices and what each operation uses (for example, so many characters translated per credit and per target language, or so many credits per image) are shown on the purchase screen before you pay.

How they are used

Before each operation, the platform sets aside the credits it will cost. If the operation succeeds, what was actually used is deducted; if it fails, the credits set aside go back to your balance. Without enough balance, nothing is translated.

To translate, Coraula Translate sends the text of your packages to Microsoft's machine translation service (Azure Translator) and, when you translate images, sends them to an artificial intelligence model through OpenRouter. Always review the result: it is a machine translation.

Credits do not expire

The credits you buy have no expiry date: you can use them whenever you like.

Who owns them

Credits belong to the account that buys them. If a company buys them, the people that company authorises in Coraula can use them, and who spends each credit is recorded. They cannot be transferred to another person or company or exchanged for money.

If you close your account

Unused credits are not refunded when you close your account. This does not affect withdrawal from a purchase made in the last 14 days, which follows the rules above.

Your content

The packages and texts you upload are yours. You must hold the necessary rights over them. CRUD only uses them to provide the service, not to train artificial intelligence models.

Each company has 5 GB of space for its projects (packages, translations, images and exports). Today projects are not deleted for lack of use; if that changed, we would email you beforehand so you can download your copy.

Withdrawal form

You only need to fill in and send this form if you want to withdraw from the contract. You can email it to legal@crudsoftware.com or send it by post.

To CRUD SOFTWARE, S.L.U., Calle Alejandro Dumas 17, 29004 Málaga (Spain), legal@crudsoftware.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): ______

Ordered on (*): ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

(*) Delete as appropriate.