Portabilité

This is an English translation. If it differs from the Spanish version, the Spanish version prevails.

What this page is for

The data you keep in Coraula is yours, and you have the right to take it whenever you want: during the contract, or to switch to another provider or to your own systems. This page explains how it is exported today, in which formats and with which limitations. It is the information required by Article 26 of Regulation (EU) 2023/2854 (Data Act) and clause 10 of the General Terms of Service.

Which data is exportable and which is not is set out in that clause 10, and that list only changes by changing the contract. This page describes how it is delivered.

How it is exported today

Some exports you can do yourself from the platform. The full export of all your data does not have a button yet: you ask CRUD and we prepare it, at no cost.

Product	What you can download yourself from app.coraula.com	What you ask CRUD for
Coraula Central	The yearly activity report, as CSV.	Everything else: people, programmes, courses, applications, enrolments, documents, payments, certificates, templates and settings.
Coraula Live	Session attendance, as CSV, for the period you choose. Recordings, as MP4 video, while they are available and for the profiles allowed to download them.	Sessions and their settings, and full attendance.
Coraula Translate	Each translated package, in the same SCORM format you uploaded it in (a ZIP file).	The record of purchases and credit use.
Coraula SCORM	Cannot be contracted within Coraula yet. This page will be updated when it can.

How to request the full export

1. Write to legal@crudsoftware.com from the account of a person with management permissions in your organisation, saying which products you want to export.
2. We check that the request comes from your organisation.
3. We give you a compressed file containing:
   • the data, in CSV files (comma-separated text, UTF-8 encoding, with a first header row): one file per type of data, with the identifiers that relate them to each other (for example, which application belongs to which person and which course);
   • the files (documents provided, certificates, images), in the format in which they were uploaded or generated, usually PDF or image;
   • a description of each CSV file and each field, so another system can import them.
4. We deliver it through a private download link valid for a limited time.

If you request it to switch provider, the periods are those of clause 10: notice of at most two months, a 30-day transition period you can extend, and a further 30 days during which the data remains retrievable before it is deleted.

Formats and standards

• Data: CSV following RFC 4180, in UTF-8. Dates and times in ISO 8601 format and in Coordinated Universal Time (UTC).
• Documents: in their original format.
• Recordings: MP4 video.
• Translated training packages: SCORM, in a ZIP.

Known limitations

• There is no automatic full export yet. Nor is there a programmable interface (API) for requesting the export and downloading it: it is requested by email, prepared by CRUD and delivered through a link. This page will say when such an interface exists; until then, we do not take it for granted.
• Recordings are delivered as an already-assembled video. The working copy with each participant separately, from which corrections are made, is not delivered.
• Only recordings that are still available can be exported: those that have expired under the period you configured no longer exist.
• Data held only in your Moodle or your payment gateway is not in Coraula: it is exported from those systems.
• Internal operation logs whose delivery would reveal security measures, and other customers' data, are not exported.

Cost

Exporting your data and switching provider is free. Only work you request that is not part of the switch, such as adapting the data to a particular system, is quoted separately.

Where the infrastructure is

The jurisdiction of each product's infrastructure is on the infrastructure and jurisdiction page (coraula.com/en/legal/infrastructure).